Test Test 4 Svi

test 4 Svi

1 of 65. Northern Trail Outfitters (NTO) has completed a project with a third-party event organization platform to enhance its MVP Experience Site. Many features were left in the project backlog. NTO's IT team is beginning a new phase of work on the Exper

. A. Reprioritize existing and new user stories to place the stories into each sprint of the project. Return an equivalent amount of lower priority work to the project backlog.

. B. Include existing and new user stories to be completed within the duration of the project. Hire additional developers to accommodate both work streams to prevent delays within the scheduled sprints.

. C. Prioritize user stories for the new enhancements for the initial sprints of the project to accommodate business stakeholder requests. Complete existing user stories in the final sprint of the project.

2 of 65. During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?

. A. Enterprise, Strategy, Stakeholder

. B. Technical, Stakeholder, Enterprise

. C. Financial, Technical, Operational

3 of 65. A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.Which way should the BA approach creation of this documentation?

. A. Include the persona's perspective for acceptance criteria and the overall perspective for definition of done.

. B. Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.

. C. Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.

4 of 65. The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA design

. A. The Sponsor

. B. The Project

. C. The Enterprise

5 of 65. The Service Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the busi

. A. Heat Map

. B. Process Map

. C. Journey Map

6 of 65. A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views, the sales manager prefers to keep the recently viewed list as their default list

. A. Recommend that the user submit a ticket related to the field creation.

. B. Document the desired outcome and research the impact of making a change.

. C. Research AppExchange solutions that offer customization options.

7 of 65. The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity records with related Order Line Items once an Opportunity is Closed/Won for a sales team user story.During user acceptance testing,

. A. Choose subject matter experts as testers and prepare a sandbox with quality test data, test cases, and scripts that match real-world scenarios.

. B. Collaborate with the admin and a power user to test the flow for scalability, robustness, and maintainability in a sandbox.

. C. Draft a list of test cases and scripts and choose "Run flow as another user" to debug the flow as a sales team user to identify and fix bugs.

8 of 65. Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback:&midd

. A. Acknowledge the feedback, create a new test case that includes the field changes, and assign the test case back to the stakeholder for immediate testing.

. B. Acknowledge the feedback, update the existing user story to include the field changes, and assign the user story back to the technical team for immediate development.

. C. Acknowledge the feedback, create a new user story that includes the field changes, and ask the stakeholder to update the existing test case to show it was successfully tested.

9 of 65. The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and

. A. Gather business requirements.

. B. Identify power users.

. C. Schedule deployment.

10 of 65. New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.What should the process

. A. A very detailed process map that is unambiguous and version controlled

. B. A simple process map that is high-level and covers key aspects

. C. A somewhat detailed process map that is easy to remember and self- explanatory

11 of 65. The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting

. A. Gather requirements and then note the proposed solution.

. B. Ask the stakeholder to demo their solution to the project team.

. C. Implement the solution now to save time in the planning phase.

12 of 65. The Service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).Which task should b

. A. Create user training materials.

. B. Conduct user training.

. C. Set up users for training.

13 of 65. Universal Containers wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.What should the business analyst do to meet the re

. A. Map the business process.

. B. Review department procedures and consult the org chart.

. C. Create an entity relationship diagram.

14 of 65. A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.

. Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?

. A. Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.

. B. Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.

. C. Give a perspective from a relatable persona that shows the development team can solve their business challenges.

15 of 65. Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different Ideas about how the platform should be implemented. C

. A. Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project.

. B. Discuss and document specific pain points in existing processes to inform future project requirements.

. C. Collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision.

16 of 65. A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spous

. A. Service rep

. B. Contact

. C. Sales rep

17 of 65. As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support. Executive directors are supportive of the initiative, but end users are unconvinced a

. A. Use an assertive influencing style; demonstrate authority and expertise; outline the project objectives; and make sure end users know that the decision has been made and the time to make changes has passed.

. B. Identify key stakeholders and develop relationships with them as a trusted advisor; involve stakeholders and end users in the design of the new solution; and act as a liaison between business and technical teams.

. C. Respond to end users with empathy and accommodate their needs; translate the end users' needs into technical requirements; and deliver the project to the developers to implement the solution.

18 of 65. The quality assurance (QA) team at Cloud Kicks is reviewing user stories to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object. The QA team is unable

. A. The who, what, and why of the user story

. B. The acceptance criteria of the user story

. C. The definition of done of the user story

19 of 65. Northern Trail Outfitters follows an Agile methodology for its Marketing Cloud projects. The project team creates several types of documents.Which document should a business analyst use to capture the software and behavioral requirements of the

. A. Functional requirements specification

. B. Scope statement specification

. C. System requirements specification

20 of 65. Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A bu

. A. Use case

. B. Gap analysis

. C. Change management

21 of 65. The business analyst (BA) at Universal Containers is writing user stories for its Salesforce Field Service implementation.What should the BA evaluate to understand the risk level of the user stories?

. A. Team, budget, and timeline impact

. B. Technical, operational, and regulatory impact

. C. Scope, resource, and documentation impact

22 of 65. Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; how

. A. The UAT should have been performed with enough time to resolve bugs in the new feature.

. B. The UAT should have been performed by customers who are familiar with the products.

. C. The UAT should have been performed with both peak load and average load simulation.

23 of 65. Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future s

. A. A business process model

. B. A persona journey map

. C. A collection of use cases

24 of 65. Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issu

. A. Brainstorming and prototyping

. B. Focus groups and workshops

. C. Observation and interviewing

25 of 65. The business analyst (BA) at Universal Containers has met with stakeholders and is using the waterfall methodology to capture requirements for Sales Cloud enhancements for a future product release.What is the next step for the BA to take before

. A. Define the minimal viable product.

. B. Schedule sprint planning meetings.

. C. Get approval and signoff on the requirements.

26 of 65. Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical resources to review user stories. A BA reviews the user stories in advance of the meeting and notices that some best practices have been ignor

. A. The "who" of the user story is well-defined.

. B. The "what" of the acceptance criteria is negotiable.

. C. The "why" of the user story is focused on user needs.

27 of 65. Universal Containers (UC) is working with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project. The BA is getting to know each of th

. A. Be vulnerable and own their mistake.

. B. Ask their supervisor for help immediately.

. C. Promise to work harder to avoid other mistakes.

28 of 65. Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence s

. A. Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.

. B. Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.

. C. Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.

29 of 65. An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.Which type of document

. A. A business process map detailing the existing step-by-step Quote-to-Cash process

. B. A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products

. C. A SIPOC (Suppliers, Inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process

30 of 65. A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.What should the BA do to close the gaps or confirm the process steps?

. A. Using strategy analysis, define models of how gaps in the business process can be resolved.

. B. Conduct elicitation with stakeholders regarding their parts of the process.

. C. Review the documentation to ensure that information gathered about the process is correct.

31 of 65. The business analyst (BA) at Universal Containers is also its primary system admin. The BA knows that version control is mandatory when it comes to releasing.What is the most efficient process for the BA to track the changes they are committing?

. A. Metadata backups

. B. Agile planning

. C. DevOps

32 of 65. The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After

. A. Work will begin when capacity becomes available.

. B. Work will begin after executive approval is given.

. C. Work will begin in the next sprint.

33 of 65. The business analyst at Universal Containers is writing user stories to support the Salesforce implementation for the sales operations division. There is a request for visibility into the sales reps' pipeline so they can see their revenue.Which

. A. Why

. B. When

. C. Who

34 of 65. Northern Trail Outfitters (NTO) is a rapidly growing company that hired a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the value of Application Lifecycle Management (ALM).What a

. A. ALM allows features to remain static and reduces incremental changes.

. B. ALM provides processes and policies which help build apps more efficiently.

. C. ALM offers preview access to the three Salesforce Releases per year.

35 of 65. Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consens

. A. Executive sponsors and sales leadership

. B. Power users and top sales earners

. C. System admin and project manager

36 of 65. The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.What should the BA keep in mind during

. A. User stories encourage iterative development.

. B. User stories specify which technical components are impacted.

. C. User stories are fixed upon stakeholder approval.

37 of 65. Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization-wide defaults, criteri

. A. Scalability

. B. User adoption

38 of 65. The business analyst (BA) at Northern Trail Outfitters (NTO) has gathered preliminary functional requirements for an upcoming Salesforce implementation project. Before translating these requirements into user stories, the BA wants to gain additi

. A. Business analysis plan

. B. Current state analysis

. C. Stakeholder analysis

39 of 65. A business analyst (BA) at Northern Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sales users in various locations have been identified to participate.Which tech

. A. Virtual whiteboarding

. B. One-on-one meetings

. C. Demo prototype

40 of 65. Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shar

. A. Executive sponsors, IT leadership, and end users

. B. Business leaders, middle management, and end users

. C. Senior leadership, IT leadership, and middle management

41 of 65. The business analyst (BA) at Cloud Kicks (CK) is writing user stories for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating t

. A. As a visitor to the CK website, I want to make sure that I can shop without disruption during a large promotion so I have a frictionless shopping experience.

. B. As a user, I want to make sure that shoppers on the CK website can complete their purchases without disruption during the newest promotion.

. C. As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion.

42 of 65. Which method should a business analyst use to show current state business flows in Salesforce?

. A. Universal Process Notation

. B. Storyboarding

. C. Entity Relationship Diagramming

43 of 65. A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.Which artifact should help

. A. Detailed user stories with technical documentation about the existing process

. B. Annotated process flows with modifications to an existing process

. C. Collected pain points from people who follow the existing process

44 of 65. Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.

. A. A sales rep can view current information directly in the Lead and Contact records.

. B. Install a CRM widget to allow sales reps to view information in the Lead and Contact records.

. C. A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.

45 of 65. The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing

. A. Involve the stakeholders in the business requirements gathering sessions.

. B. Associate each set of metadata changes to the corresponding user story.

. C. Provide detailed test cases to validate the functional requirements.

46 of 65. The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time

. A. Valuable

. B. Negotiable

. C. Smal

47 of 65. Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The business analyst is currently working with the development team as they build features in the sandbox. NTO wants to test these features before the c

. A. Rapid Application Development, Org Development, Package Development

. B. Change Set Development, Org Development, Package Development

. C. Salesforce DX, Flow Builder, Rapid Application Development

48 of 65. Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints.

. A. Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.

. B. Encourage the project stakeholders to think of various ways to solve cases differently before deciding on a specific solution.

. C. Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.

49 of 65. Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request in the middle of a sprint.Which

. A. De-prioritize some user stories and add the change request to the current sprint.

. B. Add the change request to the backlog to be prioritized for the next sprint.

. C. Begin working on the change request as soon as the team has capacity.

50 of 65. A business analyst (BA) is creating a business flowchart to review with a customer service team that is using Service Cloud. The team is organized by the products and the regions they support.Which step should the BA include in the business flow

. A. Set limits to the scope that will be documented.

. B. Illustrate which fields are integrated with an external system.

. C. Capture decision steps and different outcomes.

51 of 65. The project team is building a Sales Cloud implementation. The business analyst (BA) wants to make sure the solution meets the needs of the business. The BA needs to identify where user testing should occur and who should participate.Which appro

. A. Create a partial sandbox and give the VP of sales access to it.

. B. Create a full copy sandbox and give power users access to it.

. C. Create a scratch org and give the development team access to it.

52 of 65. The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present

. A. A story using personas to illustrate potential solutions

. B. A prototype for a specific business outcome

. C. Detailed technical documentation with annotations

53 of 65. Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment:. Custom apps. Active Salesforce Sites. Active flows. Custom tabs. Visualforce pagesWhich path should

. A. Review configuration settings.

. B. Read business process documentation.

. C. Conduct stakeholder interviews.

54 of 65. A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were

. A. The previous VP's requirements fail to meet current formatting standards.

. B. The previous VP's requirements are outside of the Salesforce framework.

. C. The previous VP's requirements may differ from those of the new executive.

55 of 65. A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem an

. A. User stories

. B. RACI chart

. C. Stakeholder analysis

56 of 65. The finance team is rolling out a new sales process in Sales Cloud for opportunities that are Closed/Won. After meeting with the team, a business analyst (BA) realizes that several requirements for the new process will need further refinement.Wh

. A. Business backlog

. B. Communication template

. C. Version control

57 of 65. During a sprint grooming session for the Sales Cloud implementation at Cloud Kicks, the development team mentions the step "Code Review by Technical Architect" listed within the acceptance criteria needs to be adjusted.Which location s

. A. Definition of done

. B. Pull request template

. C. Project plan

58 of 65. Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack

. A. Encourage leadership to share their vision for the project, and ask the larger team to focus its feedback only on the key objectives, pain points, and requirements outlined by leaders.

. B. Limit participation in key project discovery, requirements, and solutioning meetings to leadership, and engage the larger team to answer questions directly related to their roles when needed.

. C. Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success.

59 of 65. Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team.What should the business analyst do next?

. A. Ask the team to reprioritize the backlog and work on the item at the top.

. B. Ask the team to commit to the work for the next sprint.

. C. Ask the team to pivot and complete the work immediately.

60 of 65. A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation t

. A. Cross-functional flowchart

. B. Universal Process Notation (UPN)

. C. Entity Relationship Diagram (ERD)

61 of 65. Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?

. A. CK will get insights to current business processes.

. B. CK will be better able to prioritize across teams and streamline processes.

. C. CK will develop a process to gather feedback from end users regularly.

62 of 65. Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by t

. A. The user stories focused on well-defined personas.

. B. The acceptance criteria of the user stories were too specific.

. C. The project team failed to discuss the user stories as a group.

63 of 65. A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.What are the top three benefits of c

. A. Engages stakeholders, identifies improvements, and starts the change process

. B. Identifies improvements, decreases project costs, and starts the change process

. C. Builds accountability, increases revenue, and decreases overall time spent on requirements

64 of 65. The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alter

. A. Tracks changes for the testing team and provides access to user stories

. B. Tracks changes in real time and provides a single source of truth

. C. Tracks changes on a daily basis and provides a history of changes

65 of 65. The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.Which type of meeting should be held?

. A. Retrospective

. B. Sprint review

. C. Daily stand-up

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